Privacy Policy

RETREND (“we”, “the app”) is a second-hand clothing marketplace in Moldova, available through the mobile app and the website www.retrend.website. This policy explains what personal data we collect, how we collect it, how we use it, how long we keep it, and your rights — including the right to request deletion.

Updated: August 2026.

1. What data we collect

Depending on how you use RETREND, we may collect:

• Account data: email address, password (stored encrypted by our authentication provider), display name / profile; if you sign in with Google or Apple, the identifiers and profile data those providers share (e.g. email, name).
• Content you publish: listings (title, description, price, size, brand, condition, handover options), uploaded photos, listing status (e.g. active / sold).
• Messaging: messages you send or receive in in-app chat related to listings.
• In-app interactions: e.g. saved / favorited items, reviews (when available), content reports.
• Push notifications: device push token (optional, only if you allow notifications).
• Limited technical data: device / OS type, session identifiers, and technical logs needed for security and debugging (via our infrastructure providers).
• Website forms: name, email, topic, and message when you contact us via www.retrend.website/en/contact.

We do not collect card payment data in the app. RETREND does not process card payments; transactions happen as cash at meetup or cash on delivery (Poșta Moldovei), outside the app.

2. How we collect data

• Directly from you: when you create an account, complete your profile, publish listings, upload photos, chat, save favorites, or submit a contact form.
• Through third-party sign-in: when you choose Google or Apple Sign In, we receive the data you authorize in the OAuth / Sign in with Apple flow.
• Automatically from the app: e.g. the push token after you allow notifications; technical session metadata from auth and database services.
• From the device (with permission): camera / photo library access only to add listing photos; notification access only if you allow it.

3. How we use data

We use personal data only to operate and improve RETREND:

• creating and managing accounts;
• showing listings and public profiles in the marketplace;
• messaging between buyers and sellers;
• sending activity-related notifications (if you opted in);
• safety, moderation, abuse prevention, and handling reports;
• replying to contact-form messages;
• complying with applicable legal obligations.

We do not sell personal data and do not use it for behavioral advertising.

4. Who we share data with

We share data only with technical providers that process it on our behalf to run the service, for example:

• Supabase (authentication, database, file storage, functions);
• Expo / Apple / Google (authentication, builds, push notifications);
• the website contact-form delivery service (FormSubmit), which emails us your message.

Listings and display names you publish are visible to other marketplace users. Chat messages are visible to the participants in that conversation.

5. How long we keep data

• Account data, listings, messages, and interactions: for as long as your account exists and as needed to provide the service.
• After account deletion: account-related data is deleted or anonymized from active systems. Backups may retain residual data for a limited period (typically up to 30 days), then rotate / delete per infrastructure policies.
• Contact-form messages: kept as needed to reply and follow up (typically up to 24 months), unless law requires longer.
• Security technical logs: kept for short periods needed for debugging and abuse protection.

6. Your rights and data deletion

You have the right to:

• access and update certain data in the app (profile, listings);
• request a copy of your personal data;
• request correction of inaccurate data;
• request deletion of your account and associated data;
• withdraw consent for push notifications in your device settings.

In-app deletion: you can delete your account from Profile → Delete account. This starts deletion of account data and associated content from active systems.

Request via contact: if you no longer have app access, or want to request access / correction / deletion, use the contact form (topic: “Privacy / data”). We will respond within a reasonable time.

7. Security

We use providers with standard security measures (HTTPS, access control, managed storage). No internet transmission is 100% secure; please use a unique password and do not share sensitive data in chat (e.g. banking details).

8. Children

RETREND is not directed at children under 13. We do not knowingly collect data from children under that age. If we learn we have collected such data, we will delete it.

9. Changes

We may update this policy. The date at the top of the page shows the latest update. Continued use of the service after changes means you have taken note of the current version.

10. Contact

For privacy questions or data requests: www.retrend.website/en/contact.